Refund policy

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email proofandscore.hello@gmail.com within 30 days after delivery. Include your order number, a description and photos. Keep the item and packaging while we look into it. A defect discovered during normal use is covered within the same 30 days.

We will arrange a replacement or a refund. If we need the item back, we send you a prepaid return label, so you pay nothing to return it. Please do not post anything back without that label. A full-order refund for such a problem includes the original shipping charge, if any.

Change-of-mind returns

We do not accept returns of undamaged, working items because you changed your mind. Please read the product details before ordering, and email us first if you have any questions about whether a kit is right for you.

Lost or delayed parcels

If your tracking has not updated for more than 10 business days, email us with your order number. We will send a replacement or give you a full refund.

Refund timing

We issue approved refunds to your original payment method within 10 business days of approval. Your payment provider may need additional time to display the credit.

Cancellations

Email promptly if you want to cancel. We will ask the warehouse to stop any order that has not shipped and refund it in full if they can. Some warehouses cannot stop an order once it is being packed, and a parcel that has left the warehouse cannot be recalled. The cancellation and refund rights described in our Shipping Policy still apply when we cannot dispatch on time.

Your statutory rights are not limited by this policy.